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Returns

Returns

Our Return Policy

While we hope you love your purchase, if for any reason you are unhappy with all or part of your order, we are happy to offer returns or exchanges within 30 days of your purchase.

 

Initiating a Return (Domestic Orders)

To initiate a return, affix the pre-paid label included with your shipment to your package. $7 will be deducted from your refund to cover the return shipping costs. Be sure to include the packing slip we sent along with your initial order, with the reason for your return marked with the codes provided. Then, simply drop off your return at any USPS or UPS store. 

Once your return is received, we will send you an email to notify you that we have received your returned item and that you have been refunded. Refunds generally take 2-3 days to process.

Please note, we can only accept your return if original tags are still attached to the item, and it is in an unworn/undamaged condition. 

Initiating an Exchange (Domestic Orders)

To initiate an exchange, affix the pre-paid label included with your shipment to your package. The $7 return shipping fee will be waived for an exchange. Be sure to include the packing slip we sent along with your initial order, with the reason for your exchange marked with the codes provided. Then, simply drop off your return at any USPS or UPS store. 

Please email us to coordinate your exchange item. Once your exchange is received, we will send you an email to notify you that we have received your returned item and that your new order is on its way. 

Please note, we can only accept your exchange if original tags are still attached to the item, and it is in an unworn/undamaged condition. 

 

International Returns

For all international returns, please contact hello@sweetandspark.com to coordinate your return. Due to customs regulations, we cannot provide a pre-paid return label so you will be responsible for return shipping costs. 

Once your return is received, we will send you an email to notify you that we have received your returned item and that you have been refunded. Refunds generally take 2-3 days to process. Should your return shipment go lost or missing in the mail, we unfortunately cannot be held responsible.

Please note, we can only accept your return if original tags are still attached to the item, and it is in an unworn/undamaged condition. 

  

Questions? Shoot us a note at hello@sweetandspark.com.