Shipping & Returns – Sweet & Spark

 SHIPPING & RETURNS

 

SHIPPING

Free worldwide shipping and returns for all orders over $75*. California residents are subject to sales tax, included at checkout. All orders are shipped via the United States Postal Service.

In order to ensure your vintage jewels arrive quickly and without shipping damages, we ship all items in an insured box. With this in mind, domestic orders under $75 are shipped at a cost of $5 for 3-5 day first class, or $7 for 2-3 day priority.

International orders over $75 are shipped FREE via first class mail, which may take up to 4 weeks for delivery. International orders under $75 are shipped at a flat cost of $6 for first class mail. To Australia and Candara, first class orders usually arrive within 7-14 days. Customs and duties are paid for by the customer upon delivery. Additional information on international orders:

+ AUS orders under $1,000 AUD are exempt from duties and taxes.
+ UK charges 0-17% duty and 0-20% VAT, but orders below £135 are exempt from duty and below £15 are exempt from VAT.
+ Most orders to Canada are exempt from duties and taxes. Depending on the province, for any orders greater than CAD $20, sales tax can range from 5% to 15%.

 

    Orders are shipped out daily from San Francisco, CA. You can upgrade to expedited shipping at the final stage of checkout. Once your order is on it's way, you will receive an email with the tracking information.

    For local, San Francisco based customers, we're happy to schedule a pick-up or drop-off within 12-48 hours of your purchase. Email hello@sweetandspark.com to coordinate now.

    *Free shipping and free returns are calculated pre tax and shipping costs. 

    RETURNS:

    For purchases over $75*

    Purchases over $75* enjoy free returns! While we hope you love your vintage spark, if for any reason you are unhappy with all or part of your purchase, you can return your item for a full refund within 30 days of purchase. Enclosed in your shipment will be a return mailing label. Simply place the items you wish to return in the same box you received them, affix the mailing label to the box, and drop at your nearest post office or in any blue USPS mailbox.

    For purchases under $75

    If for any reason you are unhappy with your purchase, please contact us at hello@sweetandspark.com and we'll be happy to return for a full refund. Note that you may be responsible for shipping costs associated with your return.

    Once your return is received, we will send you an email to notify you that we have received your returned item and that you have been refunded. Refunds generally take 2-3 days to process. Should your return shipment go lost or missing in the mail, we unfortunately cannot be held responsible.

    Questions? Shoot us a note at hello@sweetandspark.com.

    *Free shipping and free returns are calculated pre tax and shipping costs. 

    GIFTS:

    Each piece of jewelry is shipped in a velour pouch with a tag indicating the decade it originated from and the price. To conserve paper, we do not include billing information in the order. If you would like us to remove the price from the tag and include a sweet note, just leave the information in the order notes!

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